Contact

Talk to the people
who built it.

The community Discord is the fastest way in — the team sits in there alongside other directory owners, and an answer in public helps the next person too. Anything with a licence key, an invoice or a private URL attached is better by email. Both get read.

Join the Discord Write us a message

support@turnkeydirectories.com · free plugin help also runs on the WordPress.org forum

Pick a door

Three ways to reach us

They are not tiers of the same queue — they are genuinely different tools. Use whichever one fits what you need, and don't send the same thing twice.

Open to everyone
Community Discord

Free plugin or Agency licence, same room. Other directory owners are in there solving the same problems, and so are we. Best for "how would you approach this", screenshots, and anything you don't mind being public.

Open the Discord
Private
Email support

support@turnkeydirectories.com — for licence keys, invoices, a site URL you'd rather not post, a bug with logs attached, or a commercial enquiry. Include your site URL and licence key and it gets sorted faster.

Compose a message
No ticket needed
Customer portal

Invoices, card details, licence keys and tier changes are all self-serve. Sign in with the email you bought with and you get a one-time link — no password to lose. Faster than asking us.

Open the portal
Email us

Write us a message

This opens your own mail app with everything already filled in — nothing is sent from this page and nothing is stored here. Prefer to write it yourself? The address is at the bottom.

For a technical issue, the fastest possible message names your WordPress version, your licence tier, and whether it still happens with other plugins deactivated.

Open in your mail app Opens a draft — you still press send.
support@turnkeydirectories.com
The support ladder

What support comes with your tier

Documentation and the community Discord are open to everyone, including the free plugin. Paid tiers climb from there.

Everyone · free included
Documentation and the community Discord. No licence required, no account to open. Free-plugin questions are also answered on the WordPress.org support forum.
Starter and up
Email support. A private channel for anything you'd rather not post publicly.
Growth and up
Priority email. Your messages move ahead of the standard queue.
Pro and up
Direct Discord DMs with the team, priority roadmap input, and a first-business-day reply on priority email. If you want to influence what gets built next, this is the tier where that becomes a real channel rather than a suggestion box.
Agency
A dedicated agency queue on Discord, separate from the community channels, for teams running client directories.

We don't publish a blanket response time we can't hold to on every tier. In practice Discord is usually the fastest of the three, because you are not only waiting on us.

See what each tier includes
Before you write

Six things that answer themselves

Not a brush-off — these are genuinely faster than waiting for a reply, and they are the first things we would send you anyway.

Getting started Install, licence, setup wizard, first import — in order. Invoices, cards and tier changes All self-serve in the customer portal. Annual changes prorate instantly. Free plugin support forum The WordPress.org forum for the free version. Public and searchable. "Does it handle my scale?" Three live directories at 10K, 30K and 50K listings. Click around before asking. "How does it compare to X?" A dated, sourced comparison against GeoDirectory, Directorist and Brilliant Directories. Refunds The policy in full, before you have to ask for one.
Getting help

The questions we get most

I'm on the free plugin. Can I still get help?
Yes, and not a stripped-down version of it. The community Discord is open to everyone and the WordPress.org support forum is the official channel for the free version. What paid tiers add is a private email queue and, higher up, direct DMs — not the difference between being helped and being ignored.
Where do I find my licence key or an invoice?
In the customer portal. Sign in with the email you bought with and you'll get a one-time link — there's no password to have lost. Licence keys, invoices, card details and billing history all live there, and you don't need us to reach any of it.
How do I move up a tier?
On an annual plan, do it yourself in the portal — subscription, Update subscription, pick the tier. It prorates automatically, so you only pay the difference for the rest of your billing year, and the change is instant. On a one-time licence there's nothing to prorate, so it's a manual step: in the plugin, go to TurnKey Directories → Upgrade and click Request upgrade. We'll email you a personal link for the price difference — you never pay full price twice.
Something's broken. What should I send?
Your site URL, your licence key, your WordPress and PHP versions, what you expected to happen and what happened instead — and, if you can, whether it still happens with your other plugins deactivated. That last one resolves a surprising share of reports on its own, and it saves a full round-trip either way. Screenshots are welcome; so is an ugly wall of text.
Can I ask for a feature?
Please do — Discord is the right place, because other owners chime in and that's how we tell a one-off from a pattern. Priority roadmap input is a Pro and Agency feature, which means those requests are weighted, not that everyone else's are binned.
Do you do custom work, partnerships or agency deals?
Email is the right channel — pick "Commercial, partnership or agency enquiry" in the composer above so it routes properly. Tell us what you're building, roughly how many sites, and your timeline. If you're an agency running client directories, the Agency licence and its dedicated Discord queue may already be all you need; if you want to earn on referrals instead, there's the affiliate program.

Come and say hello.

You don't need a licence, a ticket number or a reason. Plenty of people in the Discord were only looking at the free plugin when they joined.

Join the Discord Email us instead